Since 2013 I have earned my living as a contractor. I have worked on projects large and small for small and medium sized businesses with annual revenue between $1 million and $10 Million USD. Although I am actively seeking a permanent position, I am still accepting freelance projects until I find my place.
Over five years of experience helping SMEs in the US, Latin America and Europe devise strategy, plan organizational change and implement strategic initiatives. Consistently delivering cost reductions and revenue gains.
I have managed startup projects from greenfield investment to the first sale. I have managed the planning and implementation of inbound supply chains and outbound logistics. Project Budgets from $250,000 USD to $4.2 Million USD.
I have trained sales and customer service employees in soft skills and communication techniques. I am certified to teach English as a second language and have trained contact center employees in Europe and Latin America to communicate more effectively using English. I have repeatedly delivered gains in closing ratio of 10% to 25% and gains in customer retention of 15% to 40%.
Rimac Automobili d.o.o.
Remote Team Development
July 2020 - September 2020
Planned and implemented remote working protocols, KPIs and best practices for cross functional technical teams.
Sales and Customer Service Trainer
January 2020 – June 2020
Sarajevo, Bosnia and Herzegovina
Training of Sales and Customer Service Reps
Customer Care Best Practices
English Communication Skills
Enuke Software Pvt Ltd
Eastern Europe Region Sales Manager
January 2019 - November 2019
Remote (Bulgaria, Kosovo, Albania, Macedonia, Montenegro, Latvia, Estonia, Bosnia)
Contract Assignment through Key Solutions
Recruited & Trained High Performance Remote Sales Team in Eastern Europe
for an India Based Application & Web Development Company
Delivered First Year Gross Sales of $1.2 Million USD
GLOBAL SERVICES BULGARIA JSC
Sales & Customer Service Trainer
August 2019 - September 2019
Training Contract through Key Solutions
Trained Sales & customer service teams
Sales Techniques, Service Priorities, US Culture, US Business Standards
Improved Closing rate by 22% Within 90 Days
Improved Customer Retention by 31% Within 90 Days
Sales Team Development Consultant (Contract Assignment)
August 2018 – December 2018
Developed Sales Strategy
Recruited & Trained Sales Team
Sales Fundamentals, US Culture & Business English Training
Recruits Outperformed Existing Sales Reps by 11% to 15% After 30 Days of Training
Grupo ITS Panama
Culture & Language Trainer
July 2016 - December 2017
Panama City, Panama
Key Solutions Assignment
Training Sales & Customer Care Staff in US Standards and Business English
Sales and Customer Service Techniques & Best Practices
C-Suite English Language Training , C-Suite US Cultural Adviser
English Speaking Accounts Increased by 40% in the First Year
Organizational Development Consultant
March 2015 - March 2016
Key Solutions Contract
Strategy, Planning & Implementation of Sales & Customer Care Initiatives
Business Process Planning & Implementation
Recruiting, Onboarding & Training
Development of KPIs, Evaluation Processes and Feedback Loop
Improved Closing Rate by 8% and Retention by 14% in First 90 Days
February 2014 - March 2015
Project Assigned by Key Solutions
High Compliance Burden Production & Retail Start-up
Investment Research - Business Planning - Organizational Development
Created Business Plans, Employee Handbook, Job Description, SOPs and
$2.2 Million Project, Brought in 7% Under Budget and 52 Days Early
MCCS of Texas
Recruiter / Trainer
May 2013 - December 2013
Recruited and trained remote sales team of 12 members in 4 states.
Delivered $860,000 USD in new sales in the first year.
I am a very resourceful professional and I will always find the win-win. I am a planner and a problem solver. I am highly empathetic and have a high EQ. I can express complex plans and specific goals into simple, actionable instructions for each contributor.