Sales & Customer Relations
Business development
I have extensive experience in Business Development, Sales and Sales Management, including;
- Managing Inbound Sales & Channel Partnerships
- Developing and Implementing Outbound Sales Strategies
- Recruiting, Training, Leading & Coaching Sales Teams
- Sales Data Analysis
Other Services
Sales Training
SMB / General Consulting
Project Management
I have trained sales and customer service employees in soft skills and communication techniques. I am certified to teach English as a second language and have trained contact center employees in Europe and Latin America to communicate more effectively using English. I have repeatedly delivered gains in closing ratio of 10% to 25% and gains in customer retention of 15% to 40%.
Project Management
SMB / General Consulting
Project Management
I have managed startup projects from greenfield investment to the first sale. I have managed the planning and implementation of inbound supply chains and outbound logistics. Project Budgets from $250,000 USD to $4.2 Million USD.
SMB / General Consulting
SMB / General Consulting
SMB / General Consulting
Over fifteen years of experience helping SMBs in the US, Latin America and Europe devise strategy, plan organizational change and implement strategic initiatives. Consistently delivering cost reductions and revenue gains.
Previous contracTs
ADECCO
Google Maps Platform
Business Development & Operations Manager
June 2022 - June 2023
Austin, Texas
Developed Outbound Sales Strategy for Aviation Vertical
- Supervised team of 5 SDRs
- Inbound Opps Routing
- Outbound Campaign implementation, Documentation & Management
- Program Development + New Process & Workflows
- Realized $3.3 Million in New MRR
Skill Dynamix
Golden Beak Ltd.
Business Development Manager
July 2023 - Current
Tallinn, Estonia
- Business Development Outreach to US companies
- Sales of flexible staffing services
- US, Europe & LATAM Markets
Ghost Creativ
Outreach & Engagement + Strategy, Dev Support, Technical Sales
November 2021 - June 2022
Erie, Pennsylvania
- Outbound Sales Program Strategy & Implementation
- Customer Product Development
- Full Cycle SaaS Sales,
- Full Cycle Sales of Consulting & Custom Software Development Services
- Developed & Implemented GtM Strategy
- Brought in First 12 Clients
Eastern Standard
Engagement & Outreach + Outbound Strategy
January 2021 - November 2021
Philadelphia, Pennsylvania
- Outbound Sales Program Strategy & Implementation
- Full Cycle Outbound Sales of Digital Agency Services
- Increased Outbound Conversion by 70%
- Delivered 160% Increase in Overall Sales from Previous Year
Bandalier
Veoci
Account Executive
November 2020 - January 2021
New Haven, Connecticut
- Developed Outbound Sales Strategy for Aviation Vertical
- Lead Outbound Sales Initiative
- Closed 4 New Clients
Align Technologies
Account Manager & Sales Enablement
October 2020 - December 2020
February 2022 - May 2022
New Orleans, Louisiana
- Supported Sales and Marketing Teams,
- Managed Channel Partner Leads
- Lead Outbound Sales Initiative
Key Solutions
Rimac Automobili d.o.o.
Remote Team Development
Project Manager
July 2020 - September 2020
Belgrade, Serbia
- Planned and implemented remote working protocols, KPIs and best practices for cross functional technical teams.
CC International
Sales and Customer Service Trainer
January 2020 – June 2020
Sarajevo, Bosnia and Herzegovina
- Training of Sales and Customer Service Reps
- Sales Techniques
- Customer Care Best Practices
- English Communication Skills
- US Culture
Enuke Software Pvt Ltd
Business Development Consultant - Eastern Europe
January 2019 - November 2019
Remote (Bulgaria, Kosovo, Albania, Macedonia, Montenegro, Latvia, Estonia, Bosnia)
Contract Assignment through Key Solutions
- Recruited & Trained High Performance Remote Sales Team in Eastern Europe
- for an India Based Application & Web Development Company
- Delivered First Year Gross Sales of $1.2 Million USD
GLOBAL SERVICES BULGARIA JSC
Sales & Customer Service Trainer
August 2019 - September 2019
Sofia, Bulgaria
- Training Contract through Key Solutions
- Trained Sales & customer service teams
- Sales Techniques, Service Priorities, US Culture, US Business Standards
- Business English
- Improved Closing rate by 22% Within 90 Days
- Improved Customer Retention by 31% Within 90 Days
IGNIWEB
Sales Team Development Consultant
August 2018 – December 2018
Bogota, Colombia (Remote)
- Developed Sales Strategy
- Recruited & Trained Sales Team
- Sales Fundamentals, US Culture & Business English Training
- Recruits Outperformed Existing Sales Reps by 11% to 15% After 30 Days of Training
Grupo ITS Panama
Culture & Language Trainer (Sales)
July 2016 - December 2017
Panama City, Panama
Key Solutions Assignment
- Training Sales & Customer Care Staff in US Standards and Business English
- Sales and Customer Service Techniques & Best Practices
- C-Suite English Language Training , C-Suite US Cultural Adviser
- English Speaking Accounts Increased by 40% in the First Year
GreenHouse
Organizational Development Consultant
March 2015 - March 2016
Pueblo, Colorado
Key Solutions Contract
- Strategy, Planning & Implementation of Sales & Customer Care Initiatives
- Business Process Planning & Implementation
- Recruiting, Onboarding & Training
- Development of KPIs, Evaluation Processes and Feedback Loop
- Improved Closing Rate by 8% and Retention by 14% in First 90 Days
Confidential Client
Project Manager
February 2014 - March 2015
Denver, Colorado
Project Assigned by Key Solutions
- Legal Cannabis Grow,Production & Retail Start-up
- Investment Research - Business Planning - Organizational Development
- Created Business Plans, Employee Handbook, Job Descriptions, SOPs and
- Employment Policies
- $4.2 Million Project, Brought in 7% Under Budget and 52 Days Early
MCCS of Texas
Recruiter / Trainer
May 2010 - December 2013
Tyler, Texas
- Recruited and trained remote sales team of 12 members in 4 states.
- Delivered $860,000 USD in new sales in the first year.
I am a very resourceful professional and I will always find the win-win. I am a planner and a problem solver. I am highly empathetic and have a high EQ. I can express complex plans and specific goals into simple, actionable instructions for each contributor.