About Gary
I have a very diverse background and a unique perspective. l am resourceful and doggedly persistent. I always find a way to achieve the goal and exceed the expectations.
Although I am well educated and experienced. I am adaptable and trainable. I embrace change and constantly seek the win-win in every situation.
Experience Achievements & Skills
Sales & Sales Management
15+ Years B2B Sales Experience
7+ Years B2C Sales Experience
Consistently performing in the top 5% on every sales team
Track record of recruiting, training and coaching diverse, high performing sales teams across multiple sectors.
Training
5+ Years Experience training sales and customer service teams in the US, Latin America and Europe.
Lead a 15% increase in closing rates for a Colombian sales team after 60 days of coaching.
Increased customer retention by 22% for a contact center in Bulgaria.
In 2019 I recruited and trained a high performing, remote software sales team in Eastern Europe, spanning 10 countries and 7 native languages. Built annual sales from $0 to 1.8 million EUR in the first year.
Project Management
5+ Years Experience leading projects and implementations across multiple industries.
I have lead successful logistics implementation projects for a CPG distributor in Texas, a medical supply company in Panama and an electric scooter dealer in Estonia.
Wrote the business plan and created the business model for 2 successful ventures, with one resulting in a successful exit.
Lead the planning and implementation of a $3 million greenfield project in the US, that included agriculture, production and retail operations. I brought the project in 3 months early and 8% under budget.
Skills
Advanced skills in both Office 365 and GSuite.
Proficient in most CRM platforms, including Salesforce.com, Hubspot and Zendesk CRM.
Strategic Thinking, Planning, understanding complexity and competing priorities.
Leadership, developing rapport, training and motivating teams to perform at their very best.
Empathy and Insight, customer service, coaching and advising.
Data Analysis, a history of following the data to improve outcomes.
Resume
PROFESSIONAL EXPERIENCE
Adecco (Google Contractor)
Austin, Texas ( Remote)
Business Development & Operations Manager
(Google Maps Platform)
June 2022 - June 2023
- Google Maps Platform Invoice Accounts & Volume Tier Pricing Contracts
- Business Process Improvement & Documentation
- Google Maps Platform SMB Sales
- Outbound Campaign Creation & Execution
- Enterprise Opps Routing , Enterprise Account Management
Ghost Creativ
Erie, Pennsylvania (Remote)
Outreach & Engagement Strategy, Dev Support, Technical Sales
November 2021 - June 2022
- Outbound Sales Program Strategy & Implementation; Customer Product Development
- Full Cycle SaaS Sales, Full Cycle Sales of Consulting & Custom Software Development Services
Eastern Standard
Philadelphia, Pennsylvania (Remote)
Engagement & Outreach
Jan 2021 - November 2021
- Outbound Sales Initiatives
- Social Selling
- Engagement Strategy
Bandalier, Inc
Binghamton , New York (Remote)
Sales, Sales Management, Business Development
Talent As A Service Asset
Jan 2020 - Jan 2021
- Contract Sales and Business Development Services
- Full Cycle SaaS Sales
- Business Development & Lead Generation
- Outbound Sales Initiatives
- Sales Enablement & Team Support
- Sales Training & Coaching
Key Solutions
Remote / Traveling
Based in Parnu, Estonia
Consultant, Project Manager, Trainer
Sep 2012 - Jan 2020
- Designed, Documented & Implemented sales and service processes designed to increase customer satisfaction and improve outcomes.
- Trained customer facing teams in best practices and English language skills.
- Leveraged quantitative and qualitative data to guide performance improvement.
- Planned and lead organizational change initiatives and major implementations.
- Facilitated learning through both 1-on-1 coaching and group training presentations.
- Proactively identified deficiencies in sales and customer service teams.
- Developed operations, logistics, sales and customer service strategies for SMBs in the US, Europe and Latin America.
Click Here for a Listing of Freelance Assignments
Rollerfeet Soda Distributors,
Austin, Texas
Operations Manager (Interim)
Aug 2011 - Aug 2012
- Developed processes, standards and procedures for business operations that met business needs.
- Managed hiring, training, appraisals, exit strategy and promotions for staff.
- Defined business operating and financial objectives and identify/analyze key metrics for the business unit.
- Identified and implemented continuous improvement initiatives to increase business efficiency.
- Coordinated with stakeholders and management in integrating business processes throughout the organization.
Austin Eco-Lawn,
Austin, Texas
Founder/General Manager
Sep 2008 – Jul 2011
- Led the development and implementation of the overall organizational strategy.
- Hired, recruited, trained and managed a staff of 42 employees, as well as a 12 vehicle fleet.
- Managed all areas of business operations including business start-up, business financial management, strategic planning, time management, problem-solving, marketing, etc.
- Established and maintained long term business relationships.
- Bootstrapped Business from Plan to $500,000 in annual revenue; Executed exit strategy.
Emerald Solutions
Austin, TX & Panama City, Panama
Founder / Sales & Business Development Manager
Mar 2003 - Jun 2008
- Recruited, Trained and Managed Sales Force of 55 Representatives as well as plan/implement sales operations.
- Drove company growth from zero to seven figure annual revenue.
- B2B provider of financial services and payment processing hardware.
- Conducted market research and analyzed data to drive initiatives.
- Built relationships with key partners and customers; acted as a point of contact for stakeholders.
VOLUNTEER EXPERIENCE
Shared Harvest Foundation
Los Angeles, California
Mar 2020 - Current
Operations & Fundraising
Child Care Resource Center
Fundraising Intern
Los Angeles, California
May 2018 – Aug 2018
Researching and writing grant applications.
EDUCATION AND CERTIFICATIONS
Colorado State University, Global Campus (Online) | Master of Science in Management
February 2020
Colorado State University, Pueblo, CO | Master of Science in Organizational Leadership
February 2019
Colorado State University, Pueblo, CO | Bachelor of Science in Organizational Leadership
January 2017
Austin Community College, Austin, TX | Associate of Applied Science in International Business
May 2012
TEFL/TESOL Certification 150 Hour | Business English # CLT190430IPVM April 2019
Six Sigma - White Belt
December 2019
AWARDS
Export Fellowship
US Commercial Service
Panama City, Panama
Sep 2010 - May 2011
Awarded Fellowship - National Export Plan Competition.
Successfully implemented export plan for a US manufacturer.
Jan Smith Scholarship for International Business
Austin Community College
Austin, TX |
Spring 2010 & Fall 2011
Colorado State University, Global Campus Awards | Research & Decision Making in Organization Leadership, Strategic Global Organization Leadership, Applied Strategic International Management, Communication and Critical Thinking
References Available
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