I have a very diverse background and a unique perspective. l am resourceful and doggedly persistent, I always find a way to achieve the goal and exceed the expectations.
Although I am well educated and experienced, I am adaptable and trainable. I embrace change and constantly strive for innovation.
10+ Years B2B Sales Experience
6+ Years B2C Sales Experience
Consistently performing in the top 5% on every sales team
History of recruiting, training and coaching diverse, high performing sales teams across multiple sectors.
5+ Years Experience training sales and customer service teams in the US, Latin America and Europe.
Lead a 15% increase in closing rates for a Colombian sales team after 60 days of coaching.
Increased customer retention by 22% for a contact center in Bulgaria.
In 2019 I recruited and trained a high performing, remote software sales team in Eastern Europe, spanning 10 countries and 7 native languages. Built annual sales from $0 to 1.8 million EUR in the first year.
5+ Years Experience leading projects and implementations across multiple industries.
I have lead successful logistics implementation projects for a CPG distributor in Texas, a medical supply company in Panama and an electric scooter dealer in Estonia.
Wrote the business plan and created the business model for 2 successful ventures, with one resulting in a successful exit.
Lead the planning and implementation of a $3 million greenfield project in the US, that included agriculture, production and retail operations. I brought the project in 3 months early and 8% under budget.
Advanced skills in both Office 365 and GSuite.
Proficient in most CRM platforms, including Salesforce.com, Hubspot and Zendesk CRM.
Strategic Thinking, Planning, understanding complexity and competing priorities.
Leadership, developing rapport, training and motivating teams to perform at their very best.
Empathy and Insight, customer service, coaching and advising.
Data Analysis, a history of following the data to improve outcomes.
Remote / Traveling
Based in Parnu, Estonia
Consultant, Project Manager, Trainer
Sep 2012 - Present
Rollerfeet Soda Distributors,
Operations Manager (Interim)
Aug 2011 - Aug 2012
Sep 2008 – Jul 2011
Austin, TX & Panama City, Panama
Founder / Sales & Business Development Manager
Mar 2003 - Jun 2008
Shared Harvest Foundation
Los Angeles, California
Mar 2020 - Current
Operations & Fundraising
Child Care Resource Center
Los Angeles, California
May 2018 – Aug 2018
Researching and writing grant applications.
EDUCATION AND CERTIFICATIONS
Colorado State University, Global Campus (Online) | Master of Science in Management
Colorado State University, Pueblo, CO | Master of Science in Organizational Leadership
Colorado State University, Pueblo, CO | Bachelor of Science in Organizational Leadership
Austin Community College, Austin, TX | Associate of Applied Science in International Business
TEFL/TESOL Certification 150 Hour | Business English # CLT190430IPVM April 2019
Six Sigma - White Belt
US Commercial Service
Panama City, Panama
Sep 2010 - May 2011
Awarded Fellowship - National Export Plan Competition.
Successfully implemented export plan for a US manufacturer.
Jan Smith Scholarship for International Business
Austin Community College
Austin, TX |
Spring 2010 & Fall 2011
GGF Winner - Startup Idea Validation
A-Qube / Lift99
Aug 2018 - Nov 2018
Startup Team Building, Plan & Pitch Competition and define talent and funding needs for planned venture.
Led winning team and developed organizational structure and develop value proposition and business strategy.
Colorado State University, Global Campus Awards | Research & Decision Making in Organization Leadership, Strategic Global Organization Leadership, Applied Strategic International Management, Communication and Critical Thinking